508-285-6911

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Customer Satisfaction Survey

In an effort to help us gage and improve Customer Loyalty & Satisfaction as well as being compliant to the ISO9001:2000 quality standard, Valentine Tool & Stamping Inc. would ask that you take a few moments to complete the following Customer Satisfaction Survey. This survey should only take a few minutes to complete and will provide important information in assisting Valentine with our Continual Improvement initiatives.

Thank You !

REQUEST FOR QUOTATION:

 bullet4 VALENTINE is thorough in it’s response to Request for Quotations.

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Strongly Disagree

Strongly Agree

bullet4 Request for Quotations are responded to in a timely fashion.

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Strongly Disagree

Strongly Agree

 bullet4 Compared to our competitors, VALENTINE handles Request for Quotations.

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Poorly

Exceptionally Well

 bullet4 Quotation Comments:

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ORDER PROCESSING:

 bullet4 Placing orders with VALENTINE is easy and convenient.

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Strongly Disagree

Strongly Agree

 bullet4 VALENTINE acknowledges orders in a timely fashion.

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Strongly Disagree

Strongly Agree

bullet4  Compared to our competitors, VALENTINE handles Order Processing.

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Poorly

Exceptionally Well

 bullet4 Order Processing Comments:

SERVICE - ORDERS in PROCESS:

 bullet4 Responses to Order Inquires are Reliable.

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Strongly Disagree

Strongly Agree

 bullet4 Responses to Order Inquires are Timely.

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Strongly Disagree

Strongly Agree

 bullet4 Deviations and/or exceptions to order requirements are communicated on a timely basis.

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Strongly Disagree

Strongly Agree

 bullet4 Shipping and/or Export documents are accurately prepared.

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Strongly Disagree

Strongly Agree

 bullet4 Compared to our competitors, VALENTINE’S servicing of orders in process is.

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Poor

Exceptional

 bullet4 Order Servicing Comments:

DELIVERY PERFORMANCE:

 bullet4 VALENTINE’S performance relative to our quoted ship date is.

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Unreliable

Reliable

 bullet4 Compared to our competitors, VALENTINE’S performance relative to quoted ship date is.

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Poor

Excellent

 bullet4 Product lead times from VALENTINE are.

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Not Responsive

Very Responsive

 bullet4 Compared to our competitors, VALENTINE’S quoted product lead times are.
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Much Worse Than

Much Better Than

  Delivery Performance Comments:

QUALITY SYSTEMS and PRODUCT PERFORMANCE:

 bullet4 VALENTINE product complies with purchase order requirements.

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Never

Always

 bullet4 Supporting order documentation is complete and accurate.

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Never

Always

 bullet4 Corrective Actions, Complaints / Claims are resolved in a timely manner.

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Strongly Disagree

Strongly Agree

 bullet4 Corrective Actions implemented are effective in preventing reoccurrence.

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Strongly Disagree

Strongly Agree

 bullet4 VALENTINE manufactured components meet our performance expectations.

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Never

Always

 bullet4 Compared to our competitors, VALENTINE components perform in service.

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Poorly

Exceptionally

 bullet4 Quality Systems and Product Performance Comments:

TECHNICAL SERVICES:

 bullet4 Technical assistance is provided in a timely fashion.

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Never

Always

 bullet4 Technical assistance provided offers value .

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Never

Always

 bullet4 Compared to our competitors, VALENTINE’s technical assistance is.

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Poor

Excellent

 bullet4 Technical Assistance Comments:

OVERALL:

 bullet4 Please rate your overall satisfaction with Valentine Tool & Stamping, Inc..

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Very Dissatisfied

Very Satisfied

 bullet4 General Customer Comments:

Thank You ! 

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