Valentine Tool & Stamping Inc., as a company and as a customer focused team, will strive to achieve and maintain Customer loyalty and 100% Customer Satisfaction by working to understand and fulfill the Total Needs of our Customers.
Minimally, Customer Total Needs are identified as:
- 100% of Product produced in conformance to specification.
- 100% On Time delivery.
- Competitive Value for products provided.
- Meeting individual Customer specific requirements and/or requests.
Valentine Tool & Stamping Inc., and it’s employees, will continue our commitment to meeting or exceeding our Customer’s Total Needs requirements in a manner that is consistent with our reputation as a premier supplier of precision metal components through innovation, attention to detail, and our long standing continuous improvement philosophy. We will measure these identified needs utilizing various internal/external metrics.